Luna Innovations is committed to optimizing the safety, security, and connectivity of your fiber optic systems. Keeping your equipment’s software up to date is essential for sustained performance and access to the latest features and security enhancements. This guide explains the steps for updating your Luna instrument, ensuring you utilize the most advanced solutions.
Contact Luna Technical Support
Most software for Luna products can be provided by our team of Technical Support Agents, who will be able to verify the correct software packages and versions for the instrument(s) you are using. You can reach out to us through our online portal: https://support.lunainc.com Our team can also answer software related questions, such as availability of certain paid-option software packages, how to utilize specific features, and to report unexpected and/or undesired software behavior.
Due to changes in configurations over the years, it may not be intuitive to self-identify the correct software version for your model number instrument, and as such, getting assistance from one of our expert agents is highly recommended. This is especially recommended for older software versions.
Software Downloads Self-Service
We understand the desire for a self-service approach to staying up to date with software for your Luna instrument(s). An effort is currently in-progress to have download links on the product pages for each product line for currently supported Luna software, along with guidance on how to find the correct software version for your instrument. Installation guides will be included.
Keeping your Luna Innovations instruments up to date ensures peak performance, enhanced security, and access to the latest features. Software updates are designed to optimize your equipment, address any known issues, and streamline your workflow.